Tag: crashplan
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CrashPlan 6.5 stuck on Connecting… and never times out
We had a couple of clients who would just never do an initial connection to CrashPlan after the upgrade from CrashPlan 4 to CrashPlan 6.5. But they would never time out or give an error message either. Restarting the CrashPlan service didn’t help. Restarting the computer didn’t help. Uninstalling and reinstalling the client didn’t help.…
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Considerations when upgrading CrashPlan with Munki
I had a great workflow for installing CrashPlan with Munki for older versions of CrashPlan (we were on versions 3 and 4 before). We recently made the jump to CrashPlan 6.5, though, and that workflow no longer applies. Now you have to use a deploy.properties file instead of custom.properties and userInfo.sh files. We had some…
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Freeing up licenses from deactivated users in CrashPlan
If you have CrashPlan PROe licensed for a certain number of users at your organization, but then you run out of licenses, you may think you can just deactivate users, and that’s all good, but in Deactivating & Reactivating Users & Devices, Code42 is a little vague on how long it will take for the…
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Changing the CrashPlan primary server by terminal commands on a Mac
We recently wanted to change the primary server for our CrashPlan clients from an IP-based one to a DNS-based one. Unfortunately, CrashPlan doesn’t have a .plist file you can just run a defaults write command on. So apart from going into every machine and manually changing it from the menu bar, there is a way…
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Packaging CrashPlan PROe for Munki
Update This no longer applies for CrashPlan 6.5 and above. For more details, see Considerations when upgrading CrashPlan with Munki. Why the official deployment method won’t work for Munki Code42 has a guide for Preparing The Crashplan App For Deployment. It basically downloads (from your CrashPlan PROe server) a .zip file of some tools to…