Tag: troubleshooting

  • Signs you may have conflicting MDM profiles in macOS

    Jamf doesn’t currently let you easily separate out individual parts of a profile, so if you deploy a Restrictions profile, you have to enforce all the parts of the Restrictions profile. Sure, you can download the profile, un-sign it, modify it, re-sign it, and then re-upload it, but that’s not very easy to then modify […]

  • Enrolling with management server failed with 500 status

    This isn’t a comprehensive “if you get this, these are all the solutions” post. This is more of a “this worked for me, and it may work for you, too” post. If you’re using sudo profiles renew -type enrollment to enroll a Mac in your MDM via DEP (or “automated device enrollment”), you may get […]

  • Troubleshooting “zsh: operation not permitted”

    If you try to run a script from the Terminal in macOS, you may get an error that says zsh: operation not permitted. As of this writing, the top Google search results for that all point to needing to grant the Terminal full disk access (either via System Preferences > Security & Privacy > Privacy […]

  • Command to add a secure token to a macOS user account

    If you run sysadminctl -secureTokenStatus firstuseraccount and see a secure token is enabled for that first account but run sysadminctl -secureTokenStatus seconduseraccount and see a secure token is not enabled for that second account, you can try adding a secure token to the second account, so it can turn on FileVault or become a FileVault-enabled […]

  • “Invalid Message – The message could not be parsed.” with Jamf Cloud

    Invalid Message – The message could not be parsed. is an odd error message for a jamf recon when you’re using Jamf Cloud, because if you Google that error message, there are only two results: FYI – Invalid Message – The message could not be parsed. Devices not updating inventory (Invalid Message – The message […]

  • Conflict 409 Error: Duplicate alternate MAC address for Jamf API call

    Acknowledgements Major shoutout to Ben Toms from the MacAdmins Slack for pointing out what the issue is. The exact error message If you have a script that doesn’t return the actual response but just gives you an error code, you may get an error code of 409. If you Google something like 409 conflict jamf […]

  • Adobe Package Downloader error on Big Sur

    If you get a The installation cannot continue as the installer file may be damaged. Download the installer file again. error when trying to run the Adobe Package Downloader.app on Big Sur, the quickest workaround (as of the writing of this blog post) is to copy the Adobe Package Downloader.app (or, more precisely, the .dmg […]

  • “An error occurred during personalization” when updating to macOS 11.2

    Update Since I wrote this, Apple has already released macOS 11.2.1, so maybe this is no longer an issue? Not 100% sure. So see below if you are experiencing this issue. What’s the error? You may see this error when trying to download the update to macOS 11.2 if you’re on macOS 11.1. Software Update […]

  • If you can log in and use sudo but can’t unlock Sys Pref prefpanes in Big Sur

    I and at least one other person on the MacAdmins Slack saw situations in which a known working password (can log into the computer, can use sudo to escalate privileges in the terminal) on an admin account is not working in System Preferences to unlock a prefpane. Special thanks to owen on the MacAdmins Slack […]

  • Fix for VirtualBox Extension Pack postinstall script hanging in Munki

    The problem If you’ve been running the VirtualBoxExtPack.munki.recipe AutoPkg recipe, and you’ve noticed the VirtualBox Extension Pack postinstall script in Munki hanging indefinitely (30 minutes and beyond), it’s because the license hash has changed. The fix According to @jessepeterson (the maintainer of that AutoPkg recipe), the license hash doesn’t change very often, but it did […]