Tag Archive

Managed Software Center may get stuck on “Starting Adobe installer…”

Posted on December 7, 2022 by alanysiu

If you import an Adobe installer into your Munki repo, you may get it stuck on the installation part where Managed Software Center (or Munki’s logs) will just say Starting Adobe installer… and get stuck on that perpetually (I waited “only” a half hour, but it could possibly stay indefinitely).

I searched in the MacAdmins Slack and found a suggestion from Ben Toms to try changing

<key>installer_type</key>
<string>AdobeCCPInstaller</string>

to

<key>installer_type</key>
<string></string>

But I didn’t have luck with that. When I tried that, I got an error message like

ERROR: No filesystem mounted from Adobe XXXXXXXXX.dmg

I had better luck just deleting this whole section altogether from the pkginfo:

<key>installer_type</key>
<string>AdobeCCPInstaller</string>

Also, a reminder: any time you manually edit a pkginfo file with a text editor, you want to run makecatalogs afterwards.

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Adobe Package Downloader error on Big Sur

Posted on February 24, 2021 by alanysiu


If you get a The installation cannot continue as the installer file may be damaged. Download the installer file again. error when trying to run the Adobe Package Downloader.app on Big Sur, the quickest workaround (as of the writing of this blog post) is to copy the Adobe Package Downloader.app (or, more precisely, the .dmg that contains it) to a Catalina machine, and then run it there.

P.S. I haven’t tried this myself, but Patrick Fergus on the MacAdmins Slack suggested you could also change the user agent string when downloading the Adobe Package Downloader so that the Adobe Admin Console thinks your Mac is on Catalina and not on Big Sur. That may be worth looking into, especially if you don’t have a machine handy that’s on Catalina.

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