Tag: troubleshooting
-
Fixing DNS on Ubuntu after a DNS server change
Maybe this is too niche an issue, but in case anyone else runs into this problem, we recently retired one DNS server for another one. A Ubuntu VM I was running didn’t pick up on this change. I kept Googling about hosts not resolving in Ubuntu, and people kept pointing to the /etc/hosts and /etc/hostname…
-
If you can’t change the system language on macOS…
In theory, you can change the system language through System Preferences on macOS. I did find a couple of machines that came with the system language in a different one from what I wanted, and even when I changed the primary language back to English (and rebooted when prompted), the original language persisted. After doing…
-
Setting up GAM: “Click the 3 dots to the right of your service account” not showing
GAM is a neat little command-line utility for admins to manage the G-Suite for their organizations. The setup process is fairly straightforward, even though there are a lot of steps. I did notice one little bit of weirdness that actually has nothing to do with GAM, but it put a little wrench in my GAM…
-
USB-C Multi-port adapter constantly prompts to install drivers
If you’ve run into the issue of the multi-port adapter constantly prompting to install drivers even after you’ve already installed the drivers (particularly annoying, since it requires a reboot), apparently the solution is to plug the power cable in through the multi-port adapter (instead of through a separate port). Worked for me that way. Hat…
-
Can’t change Safari homepage in Sierra, even with no profiles managing homepage
So I came across something weird that’s affected only my 10.12.4 clients (none of my 10.11.6 clients seem to be affected by this). Even though I have only one Safari profile enabled, which is set-once and doesn’t manage the homepage, my 10.12.4 clients are unable to change the homepage in Safari manually. Whatever the homepage…
-
Automating an AutoPkg Munki import when vendors don’t package installers properly
You may have, when using (or creating) a .munki AutoPkg recipe, come across a situation in which you run it: autopkg run -v NAMEOFITEM.munki and then get something back like this: Item NAMEOFITEM already exists in the munki repo as OLDNAMEOFITEM. even though you’re sure the item is newer than the one in the Munki…
-
When an AutoPkg recipe fails to import a .dmg
If you ever have an AutoPkg recipe that seems to be working fine for weeks or even months and then suddenly fails with a message like this one: Error in local.munki.FileZilla: Processor: MunkiImporter: Error: creating pkginfo for /Users/USERNAME/Library/AutoPkg/Cache/local.munki.FileZilla/FileZilla.dmg failed: Could not mount /Users/USERNAME/Library/AutoPkg/Cache/local.munki.FileZilla/FileZilla.dmg! (doesn’t have to be FileZilla—could be anything), you may not see the…
-
Apple TV “the code is incorrect” error… when the code is correct!
We ran into a weird scenario where a user could not connect to Apple TV with a passcode. We tried all the usual troubleshooting stuff: Does it work with another computer? Yes, it does. Does it work with another user on the same computer? No, it doesn’t. Toggle Bluetooth? Makes no difference. Reboot the AppleTV…
-
Google Drive “low space, can’t sync” in selective sync
I recently ran into a weird situation in which the Google Drive desktop app was complaining about there not being enough space to add a folder to my selective sync options. It made no sense. I had at least 100 GB of free space on my drive, and I wanted to additionally sync only another…
-
When shared VideoNot.es files show up blank
Can’t say this will be the fix every time, but if you use Google Drive to share VideoNot.es with others and the shared notes show up blank, it’s likely that you didn’t save the notes before sharing. People can get used to Google Docs autosaving documents as you type (almost in real time) and forget…
-
Can’t paste from Google Docs to Microsoft Word on Mac
Obviously not the one solution for any time this happens, but I’ve come across this only once (just now), and this is what worked. The problem was the user was copying from a Google Doc and then trying to paste into a Word doc. Nothing pasted, even though the Edit menu item flashed blue as…
-
Fix Evernote sticky notes for Windows remembering a ton of empty windows
We have a Windows user who uses Evernote Sticky Notes, and a whole bunch of blank notes would appear (at least 20 of them) every time the application was launched (at login), and they would have to be manually closed. I thought renaming the Evernote folders in C:\Users\username\AppData would fix it, but that did nothing.…
-
Getting Wabbit Emu to work on a Mac retina display
Acknowledgements Huge shoutout to @damienbarrett on the Mac Admins Slack Team for the fix. I’m just documenting it here, in case anyone else runs into this problem and is searching for the solution. Problem You launch up Wabbit Emu and try to run your TI-## calculator ROM, and the onscreen buttons don’t match up with…
-
Unknown error 9 or 9006 for restoring an iPad
If you get an unknown error when restoring an iPad to factory settings and you know your iTunes is up to date and you don’t have anything weird blocked on your firewall or web filter, it’s likely the cable you’re using. Apple has a full list of troubleshooting steps. Just keep in mind that you…
-
Fix “invalid node structure” error in macOS
Note: If you’re getting this error on an OWC drive, it is hardware issue. If your drive is still under warranty, contact OWC about a replacement. One of our Macs got a filesystem error of “invalid node structure.” You can still mount the drive (if you want to get at the user data), but the…