Tag: troubleshooting
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AutoPkg and Munki with UnRarX
AutoPkg and Munki are a great combination to keep client machines updated with the latest versions of software. UnRarX (at least as of this writing) has kind of a funky situation with AutoPkg, though. The AutoPkg download recipe is currently downloading the beta of 2.2 instead of the final release of 2.2. What makes this…
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iCloud sync creating duplicate files when saving
This is kind of a bizarre scenario, but I thought I’d document it, in case anyone else runs into a similar issue, since I wasn’t able to find it through a Google search. One of our users ran into an issue with saving a file and then suddenly (or shortly afterward) having the same file…
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If a /dev/diskX can’t be force unmounted…
As a sequel to Fix for disk erase failed couldn’t unmount disk, if you really cannot even force unmount a disk, chances are it’s being used by some process. I found this tip helpful to locate the process (and then kill it). You may want to give it a try if you can’t force unmount…
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Dell Monitor MacBook off center
This isn’t the definite solution, but it’s just something to check for. We had a monitor that had its screen resolution off center… majorly off center (so much so that it could not be corrected fully via adjusting the horizontal position on the monitor settings). I’d read some stuff online about it being a VGA…
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Troubleshooting “iTunes could not back up iPhone / iPad because an error occurred”
If you get an unspecified error when backing up your iOS device, there are a myriad of potential solutions (anything from looking for phantom apps on your iPhone/iPad to ignoring a local computer backup and going for an iCloud backup instead). Apple also has an official guide for things to try. For the one user…
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WinClone Pro freezing up
We had an older version of WinClone. Installed a newer version. The newer version froze up… or it let you click on the left part of the window, but then you couldn’t click on the right part of the window. Turns out, even though it looks as if you can have two versions of WinClone…
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“Out of memory” error with Adobe InDesign CS6 and El Capitan
A user who upgraded to El Capitan but still uses Adobe InDesign CS6 was getting an error about InDesign being “out of memory.” I did some Googling and came across this fix. Application Frame was already disabled under the window, so the user didn’t have to do that, but “trashing” (really renaming to com.adobe.InDesign.plist.bak when…
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Fixing Printopia Pro jobs being stuck as “processing”
This is a rather obscure problem, but in case anyone else runs into it, too, here was the fix that worked for us. We use Printopia Pro to manage our iPad printing, authenticated against Active Directory. Ordinarily, when students print, we would see the jobs come in as processing and then complete (or processing and…
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Clearing the Munki client download cache
This rarely happens (in fact, in the year I’ve been using Munki so far, this has happened only once), but you may once in a blue moon get a corrupted download (especially for a large installer). Here is an example of what that looks like: Mounting disk image ExtremelyLargePackage-1.2.dmg… ERROR: Error: “hdiutil: attach failed –…
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Logic Pro error: Audio file does not have sufficient access privileges. An overview cannot be saved.
If you’re getting Audio file does not have sufficient access privileges. An overview cannot be saved. when opening up Logic Pro X projects, this is what you have to do: Go to File > Project Settings > Assets. Check all the boxes! Save the project, close it, and then re-open it, and you shouldn’t get…
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MonoDevelop crashing on your Mac for non-admins?
Update: This seems to be fixed in the newest (as of this writing, 5.3.1f1) version of Unity. If you use Unity3D and have experienced crashes launching up MonoDevelop, you may need to be an admin user. Or, if you are non-admin user, you may need to change the permissions to basically be writable by everyone…
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Disabling blocking applications for a Munki package
I was having a weird issue with CrashPlan, in which Munki was blocking CrashPlan from uninstalling because CrashPlan.app was supposedly running (the actual app wasn’t running‐just a CrashPlan-initiated launch daemon). Unfortunately, I didn’t actually read the documentation on blocking applications, because there is, in fact, a different between not specifying a blocking application and specifying…
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The iPad could not be restored. An unknown error occurred (9).
We’ve come across a couple of iPads that give you an error 9 when you try to restore them to factory settings, usually after the iPad gets disabled or has some other funky state that cannot be recovered. Apple has its own official help page for errors, but we didn’t find that much use (no,…
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Importing applications into Munki that have incorrect or no version numbers
Generally doing a munkiimport on a .app or .pkg to get it into a Munki repository will tend to just work. Munki will automatically create the appropriate .plist file and know whether an app is installed or not based on the receipts or based on an installs array (more details at How Munki Decides What…
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HDCP error in Netflix using Safari
If you try to play Netflix on Safari using an external monitor/projector (either mirrored or extended), you may get this errror: Whoops, something went wrong… Display Error There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirrored using Airplay. For additional assistance resolving this issue, please visit…