HDCP error in Netflix using Safari

If you try to play Netflix on Safari using an external monitor/projector (either mirrored or extended), you may get this errror:

Whoops, something went wrong…
Display Error
There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirrored using Airplay.
For additional assistance resolving this issue, please visit our Help Center.
https://help.netflix.com/support/22497
Error Code: S7363-1266-48444350

Things may change, but as of the time of this writing, the suggestions Netflix has in its support article do not solve the problem (Disconnect your display doesn’t fix the issue; Remove problematic software might work in the unlikely event you have DisplayLink installed; Restart your computer also doesn’t fix the issue).

I found another link that had a host of other suggestions: Fix HDCP Compliant Display Error When Watching Netflix Video In Safari On Mac. One of the suggestions (enable the Developer menu in Safari and then switch the user agent to an older version) worked when I tried it in El Capitan but not when I tried it in Yosemite.

The actual solution is just to use another web browser (e.g., Firefox or Chrome).

Posted

December 3, 2015

Uncategorized

alanysiu

Tags:

mac, netflix, safari, silverlight, troubleshooting

Comments

2 responses to “HDCP error in Netflix using Safari”

roowho

July 1, 2016

There was time test & support teams would analyse & trap each error scenario & update the error descriptions to help the user workaround the problem effectively.

Nowadays, reporting actual root cause with error codes is so low level, we need a science degree to just workaround the problem effectively.

Thanks for doing this page (and their job)

Reply
Rob Otchas

January 25, 2018

Over two years later and not a damn thing has changed. Netflix on Safari on High Sierra craps out on a frequent (though unpredictable) basis. There must be some people out there who still care about doing their jobs.

Reply